Shipping & Returns
Please allow up to 48 hours for a response.
CAN I RETURN MY ITEM?:
Scott Barnes Cosmetics is proud to offer the most high-quality makeup available. If you are not satisfied with your purchase for any reason, you may return your item for free within 30 days of the delivery date, sale items excluded. You will be refunded for the amount you paid, shipping excluded. Items must be returned in the same condition it was shipped originally to you, or it will not be eligible for a refund.
For any questions regarding returns, please email firstname.lastname@example.org. Please allow up to 48 hours for a response.
Please mail your product to 18 Riverview, Oceanport, NJ, 07757, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS ON GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
CAN I EXCHANGE MY ITEM?:
To make an exchange, the item must be returned in the same condition it was shipped originally to you, or else it will not be eligible for an exchange. Sale items are not eligible for returns or exchanges. For any questions regarding exchanges and eligibility, please email email@example.com. Please allow up to 48 hours for a response. Exchanges do not begin to process until receipt of the return, and processing times vary depending on your location.
WHEN WILL MY ORDER SHIP?:
Please allow 3-5 business days for your order to be processed during the holidays.
SHIPPING COSTS AND INFORMATION:
Scott Barnes Cosmetics offers free domestic ground shipping on orders $50+ and $15 Flat Rate International shipping.
ScottBarnes.com is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments including Express shipping options. If a package is considered lost or damaged please contact firstname.lastname@example.org within 10 days from the last scanned date.
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. ScottBarnes.com does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.